Refund policy

At Prime Mall, we want you to have a smooth shopping experience. If you are not satisfied with your purchase, please review the return policy below.

30-Day Return Policy

You have 30 days after receiving your order to request a return.

To be eligible for a return, the item must be:
• Unused and unworn
• In the same condition in which you received it
• In its original packaging
• With all original tags attached, where applicable
• Accompanied by proof of purchase or order details

How to Request a Return

To request a return, please contact us at:

Email: digitalcreator786786786@gmail.com
Phone: 0307-4072649

Please contact us before sending any item back. Returns sent without prior approval may not be accepted.

Return Shipping

If your return is approved, we will provide you with instructions regarding where and how to return your order.

Damaged or Incorrect Items

Please inspect your order when you receive it. If your item is defective, damaged, or you received the wrong product, contact us as soon as possible with your order details and photos of the item so we can review the issue and provide an appropriate solution.

Non-Returnable Items

Certain products may not be eligible for return, including:
• Perishable goods
• Personalized or custom-made products
• Certain personal-care or hygiene products
• Hazardous materials
• Flammable liquids or gases

Sale items and gift cards are non-returnable unless otherwise stated.

Exchanges

If you would like a different product or variation, you may request a return first. Once the return is approved, you can place a new order for the desired item.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method. Processing times may vary depending on your bank or payment provider.

If you have any questions regarding returns or refunds, please contact us:

Email: digitalcreator786786786@gmail.com
Phone: 0307-4072649

Prime Mall reserves the right to review each return request according to the condition of the product and the circumstances of the order.